Refund Policy
In case of no-show or unutilized bookings,
User shall be required to make requests for any valid and applicable refunds,
as per Vendors’ policies or within 15 days from the travel date
(whichever is earlier). No refund would be payable for any requests made
after the expiry of 30 days of travel date / check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
The refund shall be processed within 15-20
working days from the date of the cancellation request, after receiving back to
back refund from the concerned Vendor. Payment will be refunded back into the
same original payment instrument like the same credit card or bank account from
which it was paid for the traveller. In case of Travel Agent (B2B Booking),
refund or recharge or upload of any type is always credited in their
agents SOS Travel House's account balance. In case of agents
account closure, the agent is supposed to consume its balance or clear their
dues (if any). No money transfer will be done to travel agents bank account, in
any circumstances.
In case user avails to book any of the
Services offered by the Vendor and is, thereafter, not contactable on the
contact details provided, then the tour/travel reservation selected by User
will stand cancelled and SOS Travel House or the Vendor would
not be liable for any charges/expenses incurred by User, either directly or indirectly
in this regard.
Any Refund Claims arising due to
cancellation / delay of flight by the Vendor shall be subject to SOS Travel House receiving the refund from the Vendor. In the Event Vendor
does not refund the amount to the SOS Travel House, SOS Travel House shall not be held liable for the same.
Cancellation/Re-schedule of Flight Ticket
upto 24 hours will be dealt by SOS Travel House. Less than 24 hours,
the USER should cancel it directly with the airlines and inform SOS Travel House for the refund processing.
SOS Travel House shall charge a
cancellation fees - varying from time to time and transaction to transaction
and type of service. This fees will be over and above the Airlines Cancellation
Fees. Similarly for other service like Bus Tickets etc., SOS Travel House will add it’s own cancellation fees over the Vendor's cancellation Fees.
Cancellation Policy is defined and governed
by the Vendor and SOS Travel House will not be able to do any
changes around it. Refund will only be processed once the USER informs SOS Travel House.
Partial Cancellation may or may not be
allowed - This will depend on the Vendor's Cancellation Policy.
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and SOS Travel House Re-schedule Charges.
Domestic and International
Booking/Cancellation/Re-schedule will have different amount of fees for
different Services.
Name Change, Title Change, Age Change, Sector Change etc. is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by SOS Travel House. The User need to work directly with
the Vendor and SOS Travel House will not be responsible / liable in any
form.
Once a confirmed ticket/service is
booked/generated, Convenience Fees is not refundable under any circumstances.
If you are booking a special discounted return fare then both sectors have to
be cancelled together.
The USER will be solely responsible for the
Visa, Passport or any other requirement for the travel. SOS Travel House will not be responsible for any inadequacy of any form.
Check the Baggage Allowance – Cabin and
Check-in – No Free Baggage Allowance for Infants. Meals, Seats, Special
Requests are not guaranteed. USER needs to check this with Vendor directly.